Tired of Waiting on a Waiter?EurekAlert, 07/29/2019 

Workplace Excellence Can Be Contagious, INSEAD Knowledge, 9/22/2016

Superstars at your service, Strategy + Business, 1/28/2016

Labor efficiency: workload or makework, Forbes, 12/18/2013

When fewer employees can do more, Strategy + Business, 9/28/2012

A world of hits, The Economist, 11/26/2009

DVD data backs long, poor tail theory, The Register, 9/22/2009

Academic research conflicts with 'long tail', Billboard Business News, 9/21/2009

(ranked as the top article of the year published in Knowledge@Wharton in 2009)