Research Interests

Empirical Labor Decisions in Service Operations, Product and Service Innovation, Information Economics, Entertainment and Hospitality Industries

Published Papers

1. When does the devil make work? An empirical study of the impact of workload on server’s performance (2014, Download, with Serguei Netessine), Management Science, 60(6), 1574-1593, Special Issue on Business Analytics

2. The implications of worker behavior for staffing decisions: empirical evidence and best practices (2014, Download, with Serguei Netessine), Cornell Hospitality Quarterly, 55(3), 277-286

3. Is Tom Cruise threatened? An empirical study of the impact of product variety on demand concentration (2017, Download, with Serguei NetessineLorin Hitt), Information Systems Research, 28(3), 643-660 

4. Fluid teams and knowledge retrieval: scaling service operations (Dec 2017, forthcoming at Manufacturing and Service Operations Management, Downloadwith Melissa ValentineBradley StaatsAmy Edmondson)

5. When you work with a Super Man, will you also fly? An empirical study of the impact of the coworkers on workers' performance (May 2018, forthcoming at Management ScienceDownload, with Serguei Netessine)

Working Papers

1. At your service on the table: Impact of tabletop technology on restaurant performance (Nov 2018, under third-round minor revision at Management Science, Downloadwith Serguei Netessine)

2. Behavioral drivers of routing decisions: Evidence from restaurant table assignment (Jan 2019, under first-round major revision at Production and Operations Management, Download, with Bradley Staats)

3. When is the root of all evil not money? The impact of load on operational risk at a commercial bank (Nov 2017, under revision, reject and resubmit at Management Science, Downloadwith Yuqian XuSerguei Netessine)

4. Impact of the Mobile Channel on Sales Concentration (May 2018, under revisionwith Nitish Jain)

5. How long to squeeze that creative juice? An empirical study on the impact of movie production time on financial performance (Download, with Josh EliashbergKartik Hosanagar)