Research

Research Interests

Empirical Labor Decisions in Service Operations, Product and Service Innovation, Information Economics, Entertainment and Hospitality Industries

Published Papers

1. When does the devil make work? An empirical study of the impact of workload on worker productivity (2014, Download, with Serguei Netessine), Management Science, 60(6), 1574-1593, Special Issue on Business Analytics

2. The implications of worker behavior for staffing decisions: empirical evidence and best practices (2014, Download, with Serguei Netessine), Cornell Hospitality Quarterly, 55(3), 277-286

3. Is Tom Cruise threatened? An empirical study of the impact of product variety on demand concentration (2017, Download, with Serguei NetessineLorin Hitt), Information Systems Research, 28(3), 643-660 

4. Fluid teams and knowledge retrieval: scaling service operations (2019Downloadwith Melissa ValentineBradley StaatsAmy Edmondson), Manufacturing and Service Operations Management, 21(2), 251-477

5. When you work with a Super Man, will you also fly? An empirical study of the impact of the coworkers on workers' performance (May 2018, forthcoming at Management ScienceDownload, with Serguei Netessine)

6. At your service on the table: Impact of tabletop technology on restaurant performance (June 2019, forthcoming at Management Science, Downloadwith Serguei Netessine)

Working Papers

1. Behavioral drivers of routing decisions: Evidence from restaurant table assignment (September 2019, under second-round review at Production and Operations Management, Download, Online Appendix, with Bradley Staats)

2. M-Commerce, sales concentration, and inventory management (July 2019, under first-round major revision at Manufacturing and Service Operations Management, with Nitish Jain)

3. The impact of workload on operational risk: Evidence from a commercial bank (Nov, 2019, under review at Management Science, Downloadwith Yuqian XuSerguei Netessine)

4. How long to squeeze that creative juice? An empirical study on the impact of movie production time on financial performance (Download, with Josh EliashbergKartik Hosanagar)