Research

Research Interests

Empirical Labor Decisions in Service Operations, Product and Service Innovation, Information Economics, Entertainment and Hospitality Industries

Published Papers

1. When does the devil make work? An empirical study of the impact of workload on server’s performance (2014, Download, with Serguei Netessine), Management Science, 60(6), 1574-1593, Special Issue on Business Analytics

2. The implications of worker behavior for staffing decisions: empirical evidence and best practices (2014, Download, with Serguei Netessine), Cornell Hospitality Quarterly, 55(3), 277-286

3. Is Tom Cruise threatened? An empirical study of the impact of product variety on demand concentration (2017, Download, with Serguei NetessineLorin Hitt), Information Systems Research, 28(3), 643-660 

4. Fluid teams and knowledge retrieval: scaling service operations (Dec 2017, forthcoming at Manufacturing and Service Operations Management, Downloadwith Melissa ValentineBradley StaatsAmy Edmondson)

Working Papers

1. When you work with a Super Man, will you also fly? An empirical study of the impact of the coworkers on workers' performance (April 2017, under third-round revision at Management ScienceDownload, with Serguei Netessine)

2. At your service on the table: Impact of tabletop technology on restaurant performance (Nov 2017, under first-round revision at Management Science, Downloadwith Serguei Netessine)

3. When is the root of all evil not money? The impact of load on operational risk at a commercial bank (Nov 2017, under review at Management Science, Downloadwith Yuqian XuSerguei Netessine)

4. Behavioral drivers of routing decisions: Evidence from restaurant table assignment (Nov 2016, under revision, Download, with Bradley Staats)

5. Impact of the Mobile Channel on Sales Concentration (Dec 2017, under first-round review at Management Science, with Nitish Jain)

6. How long to squeeze that creative juice? An empirical study on the impact of movie production time on financial performance (Download, with Josh EliashbergKartik Hosanagar)